FAQs –

1. Order Confirmation

Will I receive confirmation of my order?
Yes. As soon as you place an order on our website, you will receive a confirmation email at the address provided during checkout. This email confirms that your order has been successfully received and that your payment method has been pre-authorized.

I placed an order but didn’t receive a confirmation email. Why?
If you haven’t received your confirmation email, please check the following:

  • Your spam or junk folder

  • Possible spelling errors in your email address during checkout

  • Your email provider may have strict spam filters blocking our emails

If you still cannot find the email, feel free to contact our support team for assistance.

What happens after I receive my order confirmation?
Once your order is confirmed, our team verifies product availability with our warehouse or suppliers. If your item is in stock, we process your order and prepare it for shipment as quickly as possible.

In rare cases where an item is unavailable, we will contact you via email or phone with alternative options. If you choose not to proceed, any pre-authorization on your payment method will be promptly removed.

2. Customer Information & Security

Why do you need my phone number?
We request your phone number to ensure smooth and timely delivery. Our shipping partners may contact you to coordinate a convenient delivery time. Your information is kept strictly private and is never shared with third parties.

Is it safe to shop on Shop Deal Aura?
Absolutely. Your security is our top priority. Shop Deal Aura uses advanced SSL encryption technology to protect your personal and payment information, ensuring a safe and secure shopping experience.

3. Dispatch & Delivery

How long does it take to dispatch my order?
Orders are typically processed and dispatched within 48 hours. However, dispatch times may vary depending on product availability, order customization, or order volume.

How long will it take to receive my order?
Delivery usually takes 4 business days after dispatch. For larger or high-demand items, delivery may take up to 18 business days.

If you have any additional questions, our support team is always here to help.
Thank you for choosing Shop Deal Aura!